Tag: insurance claim

Soil-Away Hosts Soft Contents Restoration Course for Insurance Adjusters- Hooksett, NH

Written by jsolloway on October 30, 2014. Posted in Blog, Company & Industry News, Contents Restoration, Fire, Smoke, & Odor Damage, Water Damage.

Soil-Away recently welcomed nearly 20 property damage insurance claims adjusters to their Hooksett, NH facility for a continuing education (CE) course. The CE course focused on soft contents restoration. Some examples of soft contents are the following: clothing, bedding, footwear, handbags, stuffed animals, leather goods, etc… When these items are damaged by fire, smoke or water they are either replaced or restored in the claims process. Soil-Away’s soft contents restoration course educated...

What is a Furnace Puff Back?

Written by jsolloway on October 30, 2014. Posted in Blog, Contents Restoration, Fire, Smoke, & Odor Damage, Tips and Advice.

What is a puff back? A puff back is a misfire or malfunction of an oil burning furnace. It sends soot throughout a home or business. The phenomenon can happen all at once (suddenly like a car backfiring) or over an extended period of time (a chronic problem that occurs with each system ignition). The property’s air ducting system will act as a conduit to distribute soot into every corner of the house or business. You will find an oily “dust” or soot covering your furniture, flooring, walls, picture...

Smoke and Soot Damage Cleanup – Derry, NH

Written by jsolloway on October 27, 2014. Posted in Blog, Case Study, Fire, Smoke, & Odor Damage.

The kitchen was still smoldering. Light patches of smoke rose from charred cabinets and appliances. The fire suppression system and Derry Fire Department had just put out a kitchen fire. It was at a local restaurant. Just hours earlier a grease fire had ignited a stovetop pan. It was mishandled and led to it spreading. The whole situation was a blur for the Derry, NH restaurant owner and staff. They needed to regroup and recover. They needed professional smoke and soot damage cleanup immediat...

Water Extraction- Plymouth, NH

Written by jsolloway on October 13, 2014. Posted in Blog, Case Study, Water Damage.

Leaving a bathtub running and falling asleep in another room is never a good combination. This was the source of a major water damage restoration project Soil-Away was recently involved with. Soil-Away was contacted at 8:00pm by a property management firm in Plymouth, NH. It was for an emergency water extraction situation. The water extraction crew from Soil-Away’s Lakes Region office arrived within an hour.

Furnace Puff Back Damage- Concord, NH

Written by jsolloway on September 8, 2014. Posted in Blog, Case Study, Contents Restoration, Fire, Smoke, & Odor Damage.

The Concord, NH temperatures were slowly dropping. The summer to fall transition was occurring. Nights were frequently in the 40 to 50 degree range. For many Concord homes this prompted their oil furnace heating systems to kick on. As usual, many residents try to stretch out another year without preventative maintenance to their furnace. The threat of oil furnace puff back damage drastically increases. A puff back occurs when the oil furnace malfunctions. The system will spew a fine oily, soot...

Sewer Backup Cleanup- Manchester, NH

Written by jsolloway on September 1, 2014. Posted in Blog, Case Study, Water Damage.

How can beautiful trees outside a home cause the need for an emergency sewer backup cleanup? Old underground sewer pipes, especially in cities such as Manchester, NH, are susceptible to root infiltration. The combination of aging plumbing and growing roots can cause a blockage. When the outflow of sewage is impeded a backup occurs. If sewage is flowing back into the house it is an emergency. Immediate action must be taken to fix the blockage. Sewer backup cleanup is needed as well.

Storm Damage Cleanup- Portsmouth, NH

Written by jsolloway on August 25, 2014. Posted in Blog, Case Study, Water Damage.

Storm damage cleanup needs were extensive. Portsmouth and the surrounding towns were pummeled with high winds and heavy rains. Near hurricane conditions wreaked havoc throughout the historic New Hampshire town. Insurance claims for property damage were being submitted in droves. Soil-Away Cleaning and Restoration was busy performing storm damage cleanup services throughout the Portsmouth area.

Fire Damage Restoration- Manchester, NH

Written by jsolloway on August 4, 2014. Posted in Blog, Case Study, Fire, Smoke, & Odor Damage.

A warehouse crew was wrapping up their shift at a 90,000 square-foot, Manchester facility. The crew chief was making his final rounds when he picked up on a haze moving throughout the building. This was followed by the distinct smell of smoke. Quickly, he picked up his pace towards the back of the building. Before he could find the source of the smoke, the fire alarm sounded. Something was terribly wrong. Shortly after evacuating the building a dumpster fire was discovered outside. The dumpster...

Hurricane Season: 4 Strategies to Defend Against Storm Damage

Written by jsolloway on July 16, 2014. Posted in Blog, Storm Damage, Tips and Advice.

According to the National Oceanic & Atmospheric Administration (NOAA) the official Atlantic hurricane season runs from June 1st to November 30th. Approximately 78% of the peak tropical activity occurs in August, September, and October. Knowing what volatile and destructive weather is potentially ahead, it would be wise to strategize and implement a game plan to deal with potential disasters. The goal of New Hampshire and Massachusetts residents should be to

Water Damage Restoration- Derry, NH

Written by jsolloway on July 14, 2014. Posted in Blog, Case Study, Water Damage.

It is common to rely on simple household appliances to help with our everyday lives. A dishwasher to clean the dishes; A washer/dryer to clean the laundry; A refrigerator to keep food cold and fresh. How often are these appliances inspected or maintained? This question was now at the forefront of this Derry homeowner’s mind. She was in need of water damage restoration services as a result of a washing machine hoses failure. Simple maintenance may have saved her the time and expenses now required...

Fire Damage Cleanup- Portsmouth, NH

Written by jsolloway on June 16, 2014. Posted in Blog, Case Study, Fire, Smoke, & Odor Damage.

Twelve years in property management in the Portsmouth area and the director had never seen a disaster like this before. What started as a small kitchen fire resulted in extensive property damage which affected fifteen of his building’s eighteen apartment units with fire, soot, smoke, and water damage. The fire damage cleanup was well underway, but he was still in awe of the magnitude of the undertaking. Carefully walking the hallways with the Soil-Away project manager, they went unit to unit checking...

Water Damage Cleanup – Salem, NH

Written by jsolloway on June 9, 2014. Posted in Blog, Case Study, Water Damage.

A frustrated father whips his sopping wet sneakers across the back yard of his Salem house. He was in the middle of an emergency water damage cleanup situation at his house. The finished basement had an inch of water throughout. The place was a flooded mess. How did this happen? What can be done to mitigate the water damage? Clinching his brow with his left hand, he stares straight into the sky and mentally drifts off.

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Jay Korsen

00:51 04 Aug 22

All I have to say is WOW and FANTASTIC. I just got done building out my new professional office with Soil-Away's construction division and they went ABOVE and BEYOND. Scott and Mike, the carpenters are skilled artisans. The project got done on time and the project came in on budget! The finished results have been blowing people away. Much better than I could have anticipated. Anyone is welcome to come to our office, Bright Light Chiropractic in Hooksett to check out the fine work they did. Simply can't sing enough praises for them. Sorry that the picture doesn't do the job justice. Thank you Jack and your team. -Dr. Jay

Asian Breeze

04:28 15 Jul 22

Since day one, I’ve known the owner, Jack, to be a hard-working and selfless leader. Through the efforts of him and his team, he was able to restore my flooded restaurant to tip-top shape. I was amazed with Jack’s orderliness throughout the entire process. Jack has proven to me that he is trustworthy, as both a friend and an individual in the work environment.

Breton Langendorfer

21:17 07 Jul 22

Highly recommend Soil-Away. A pipe in our upstairs bathroom gave and sent water down through a wall for at least a day before we noticed water dripping through our kitchen ceiling. Our insurance put us in touch with Soil-Away and they were at our house the next morning to assess the damage and dry things out. Joe, Ray and Tom were phenomenal to work with. They explained every part of the process to us and were very professional and friendly. If you have to deal with similar issues call Soil-Away, you won’t regret it.

Maureen Cidzik

13:49 15 May 22

Superior service from start to finish. Highly responsive. The entire team is dedicated to quality and customer care and it shows in everything they do - from first call, to estimate, to job completion.

Sarah Grugnale

16:02 14 Jan 22

Joe and Tommy were amazing to deal with, they kept us updated every step of the process. They were punctual and hard working, answering all of our questions that we had. Everything was done as promised and even above and beyond. A great experience from start to finish.

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