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Furnace Puff Back Damage- Concord, NH

Written by jsolloway on . Posted in , , , .

The Concord, NH temperatures were slowly dropping. The summer to fall transition was occurring. Nights were frequently in the 40 to 50 degree range. For many Concord homes this prompted their oil furnace heating systems to kick on. As usual, many residents try to stretch out another year without preventative maintenance to their furnace. The threat of oil furnace puff back damage drastically increases. A puff back occurs when the oil furnace malfunctions. The system will spew a fine oily, soot residue into the house. Furnace puff back damage can be extensive.
No one wants to deal with the challenges of furnace puff back damage. A Concord couple was no different. They had just returned from parent weekend at their daughter’s university. She was the last of three kids. They now considered themselves empty-nesters. Exhausted from the three-hour drive, they needed to rest. Simultaneously, they plopped down in the living room. The wife reached for her magazine on the coffee table. The husband snagged the television remote. It did not take long before they both discovered soot on their hands. It was very fine and oily. Confused they both examined the objects in their hands. Confused, they continued to investigate. On the coffee table was a distinct outline where the magazine and remote had been laying. The husband ran his finger across the surface of the table only to discover more soot. Something was wrong.
Thriving on adrenaline, the couple began to investigate the soot issue in their Concord home. They ran in different directions. The husband went to the basement. He seemed to find the culprit immediately. The soot damage was even heavier in the basement. Around the oil furnace were dozens of black cob webs. There was even a light haze in the air. His suspicions were validated. The oil furnace had malfunctioned and they had sustained puff back damage. He called the furnace repair company.
Meanwhile, the wife was upstairs evaluating the soot damage. The furnace puff back damage seemed to affect everything. The home heat ventilation system had carried the soot to all corners of the home. She was discouraged and upset. The fatigue of the busy university visit was not helping. Not wanting to waste time, she called her insurance agent in Concord to check on coverage. Professional restoration cleaning following furnace puff back damage was a covered loss according to her agent. The agent recommended contacting Soil-Away to do the puff back cleaning and claim processing.
Both the furnace repair technician and Soil-Away project manager seemed to arrive at the same time. The Concord couple was grateful for the quick emergency response. They wanted to resolve the furnace puff back damage immediately. The repairman headed straight for the basement. The Soil-Away project manager spoke with the anxious couple. All the details of a puff back damage restoration project were laid out. A top-to-bottom cleaning of the entire structure would take place. They would clean and remove oily soot from ceilings, walls, and floors. Furniture, fixtures, and appliances would also be cleansed of their puff back damage. All the smaller contents of the home would also be cleaned. Soil-Away was also able to save their soft-contents such as clothes, shoes, boots, handbags, and blankets. Those items would be washed in their Esporta soft-contents wash system.
After four days of extensive cleaning by Soil-Away restoration crews the Concord home was back to normal. In fact, it was cleaner than before the furnace puff back damage. The couple could get back to their normal lives. The first thing they did was schedule next year’s preventative maintenance on their oil furnace.

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Jay KorsenJay Korsen
00:51 04 Aug 22
All I have to say is WOW and FANTASTIC. I just got done building out my new professional office with Soil-Away’s construction division and they went ABOVE and BEYOND. Scott and Mike, the carpenters are skilled artisans. The project got done on time and the project came in on budget! The finished results have been blowing people away. Much better than I could have anticipated. Anyone is welcome to come to our office, Bright Light Chiropractic in Hooksett to check out the fine work they did. Simply can’t sing enough praises for them. Sorry that the picture doesn’t do the job justice. Thank you Jack and your team. -Dr. Jay
Asian BreezeAsian Breeze
04:28 15 Jul 22
Since day one, I’ve known the owner, Jack, to be a hard-working and selfless leader. Through the efforts of him and his team, he was able to restore my flooded restaurant to tip-top shape. I was amazed with Jack’s orderliness throughout the entire process. Jack has proven to me that he is trustworthy, as both a friend and an individual in the work environment.
Breton LangendorferBreton Langendorfer
21:17 07 Jul 22
Highly recommend Soil-Away. A pipe in our upstairs bathroom gave and sent water down through a wall for at least a day before we noticed water dripping through our kitchen ceiling. Our insurance put us in touch with Soil-Away and they were at our house the next morning to assess the damage and dry things out. Joe, Ray and Tom were phenomenal to work with. They explained every part of the process to us and were very professional and friendly. If you have to deal with similar issues call Soil-Away, you won’t regret it.
Maureen CidzikMaureen Cidzik
13:49 15 May 22
Superior service from start to finish. Highly responsive. The entire team is dedicated to quality and customer care and it shows in everything they do – from first call, to estimate, to job completion.
Sarah GrugnaleSarah Grugnale
16:02 14 Jan 22
Joe and Tommy were amazing to deal with, they kept us updated every step of the process. They were punctual and hard working, answering all of our questions that we had. Everything was done as promised and even above and beyond. A great experience from start to finish.
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