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Water Extraction- Plymouth, NH

Written by jsolloway on . Posted in , , .

Leaving a bathtub running and falling asleep in another room is never a good combination. This was the source of a major water damage restoration project Soil-Away was recently involved with. Soil-Away was contacted at 8:00pm by a property management firm in Plymouth, NH. It was for an emergency water extraction situation. The water extraction crew from Soil-Away’s Lakes Region office arrived within an hour.
A tenant at a Plymouth multifamily complex started to fill a bathtub. She took a phone call in the middle of the process. Following the call she fell asleep on the sofa where she was chatting on the phone. She woke up to banging on her door. It was the downstairs tenant. Water was pouring through their bathroom ceiling and leaking all over their apartment. The startled culprit hustled into the bathroom to shut off the water to the overflowing bathtub. The damage was done. Water was everywhere and needed to be extracted.
The emergency service phone for the property management company rang at 7:45pm. It was the startled and now panicked tenants. Within fifteen minutes, the maintenance director was on the phone with Soil-Away. They needed help extracting the water and performing the water damage mitigation. At least two apartments were flooded from the tub overflow. Upon arrival to the Plymouth apartment complex they could find more water damage. It was going to be a long night.
Starting on the top floor, the first emergency crew worked on extracting the water. The tenants had done a good job picking up their belongings. They even moved furniture out of the way of the affected areas. The water extraction crews focused on sucking up water from the bathroom floor. They used a special deep extraction tool to remove water from the carpets and pad of the adjacent rooms.
After about 45 minutes of water extraction in the upstairs unit, a second emergency water restoration crew arrived. They started working in the downstairs apartment. Part of the ceiling had already caved in. Wet insulation was hanging out. Two technicians worked to cut down the water damaged ceiling. They removed, bagged, and disposed of the saturated sheetrock and insulation. This exposed the saturated sub-floor from the unit above. As they were doing this, the first crew began to setup for water extraction in the same unit.
Following up the water extraction phase was to setup drying equipment. Professional air movers and dehumidifiers were lugged up to each apartment. The technicians had to float the carpets in some areas. This involves disengaging the carpet from the tack strip. Then they place a fan to blow air under the carpet and on top of the pad. The airflow from the fan gently elevates the carpets. This technique great accelerates the drying process. It will also save the carpet, assuming the carpet is worth salvaging. The dehumidifiers served to lower the relative humidity.
It was after midnight when the two emergency water extraction crews wrapped up the project. The water had been removed. The place was cleaned and setup for drying. The maintenance crew for the Plymouth apartment complex thanked the technicians. Everyone went home for what was left of the night. It was another water damage mitigation project in the books.

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Jay KorsenJay Korsen
00:51 04 Aug 22
All I have to say is WOW and FANTASTIC. I just got done building out my new professional office with Soil-Away’s construction division and they went ABOVE and BEYOND. Scott and Mike, the carpenters are skilled artisans. The project got done on time and the project came in on budget! The finished results have been blowing people away. Much better than I could have anticipated. Anyone is welcome to come to our office, Bright Light Chiropractic in Hooksett to check out the fine work they did. Simply can’t sing enough praises for them. Sorry that the picture doesn’t do the job justice. Thank you Jack and your team. -Dr. Jay
Asian BreezeAsian Breeze
04:28 15 Jul 22
Since day one, I’ve known the owner, Jack, to be a hard-working and selfless leader. Through the efforts of him and his team, he was able to restore my flooded restaurant to tip-top shape. I was amazed with Jack’s orderliness throughout the entire process. Jack has proven to me that he is trustworthy, as both a friend and an individual in the work environment.
Breton LangendorferBreton Langendorfer
21:17 07 Jul 22
Highly recommend Soil-Away. A pipe in our upstairs bathroom gave and sent water down through a wall for at least a day before we noticed water dripping through our kitchen ceiling. Our insurance put us in touch with Soil-Away and they were at our house the next morning to assess the damage and dry things out. Joe, Ray and Tom were phenomenal to work with. They explained every part of the process to us and were very professional and friendly. If you have to deal with similar issues call Soil-Away, you won’t regret it.
Maureen CidzikMaureen Cidzik
13:49 15 May 22
Superior service from start to finish. Highly responsive. The entire team is dedicated to quality and customer care and it shows in everything they do – from first call, to estimate, to job completion.
Sarah GrugnaleSarah Grugnale
16:02 14 Jan 22
Joe and Tommy were amazing to deal with, they kept us updated every step of the process. They were punctual and hard working, answering all of our questions that we had. Everything was done as promised and even above and beyond. A great experience from start to finish.
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