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Water Damage Cleanup – Salem, NH

Written by jsolloway on . Posted in , , .

A frustrated father whips his sopping wet sneakers across the back yard of his Salem house. He was in the middle of an emergency water damage cleanup situation at his house. The finished basement had an inch of water throughout. The place was a flooded mess. How did this happen? What can be done to mitigate the water damage? Clinching his brow with his left hand, he stares straight into the sky and mentally drifts off.
It was the weekend of his twin daughters’ birthday party. They were turning five years old and looking forward to the festivities for months. This day was supposed to be perfect. Just an hour ago everything was lining up as planned. All one and a half acres had been meticulously mowed by the landscaper; the caterers were busy setting up the platters; tables, chairs, and colorful balloons lined the backyard of the Salem property. Even the weather was cooperating. In fact it was uncharacteristically warm for this early summer day. So warm in fact that the family decided to setup the inflatable pool early. This decision would end up changing the course of the day. No one was expecting the basement to flood causing extensive water damage as a result of setting up the pool.
The inflatable pool took all of 2,800 gallons of water to fill. Dad setup the garden hose from the spigot and went back to work other parts of the party checklist. Little did the family know, the exterior water spigot had split over the winter during a deep freeze. The split was hidden in a wall in the basement and not discovered until hours after turning the water on. While the pool filled with unusually low water pressure, the basement was taking the brunt of the water flow. Everyone was outside oblivious to the continuous water damage occurring in the basement of the Salem home.
In an effort to calm down, the father pulls out his phone to call for help. He is tired the water damage cleanup process. He cannot do it on his own and needs a professional water damage restoration company that services Salem. The father calls his general contractor friend for advice. Immediately a referral is given for Soil-Away Cleaning and Restoration.
The anxious father dials their after-hours emergency line for Soil-Away’s water damage restoration services. A caring and competent associate immediately answers the phone and gathers all the contact information. Within just minutes, a water damage mitigation crew is being dispatched to Salem to clean up the flooded basement. “What is involved in the water damage restoration process?” asks the father closing out the conversation with the Soil-Away associate. Being stressed, the father did not remember much of the answer. He just had peace of mind knowing a reputable restoration firm was on the way to extract the water, clean and dry the basement, and document the whole loss for his insurance claim. It was time for him to regain his composure and focus on what the day was about: His twin daughters’ birthday party. The first guest was pulling up the driveway right now.

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Jay KorsenJay Korsen
00:51 04 Aug 22
All I have to say is WOW and FANTASTIC. I just got done building out my new professional office with Soil-Away’s construction division and they went ABOVE and BEYOND. Scott and Mike, the carpenters are skilled artisans. The project got done on time and the project came in on budget! The finished results have been blowing people away. Much better than I could have anticipated. Anyone is welcome to come to our office, Bright Light Chiropractic in Hooksett to check out the fine work they did. Simply can’t sing enough praises for them. Sorry that the picture doesn’t do the job justice. Thank you Jack and your team. -Dr. Jay
Asian BreezeAsian Breeze
04:28 15 Jul 22
Since day one, I’ve known the owner, Jack, to be a hard-working and selfless leader. Through the efforts of him and his team, he was able to restore my flooded restaurant to tip-top shape. I was amazed with Jack’s orderliness throughout the entire process. Jack has proven to me that he is trustworthy, as both a friend and an individual in the work environment.
Breton LangendorferBreton Langendorfer
21:17 07 Jul 22
Highly recommend Soil-Away. A pipe in our upstairs bathroom gave and sent water down through a wall for at least a day before we noticed water dripping through our kitchen ceiling. Our insurance put us in touch with Soil-Away and they were at our house the next morning to assess the damage and dry things out. Joe, Ray and Tom were phenomenal to work with. They explained every part of the process to us and were very professional and friendly. If you have to deal with similar issues call Soil-Away, you won’t regret it.
Maureen CidzikMaureen Cidzik
13:49 15 May 22
Superior service from start to finish. Highly responsive. The entire team is dedicated to quality and customer care and it shows in everything they do – from first call, to estimate, to job completion.
Sarah GrugnaleSarah Grugnale
16:02 14 Jan 22
Joe and Tommy were amazing to deal with, they kept us updated every step of the process. They were punctual and hard working, answering all of our questions that we had. Everything was done as promised and even above and beyond. A great experience from start to finish.