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Water Damage Mitigation- Portsmouth, NH

Written by jsolloway on . Posted in , , .

Working with a professional water damage mitigation and restoration company can prove to be invaluable. It can save you time and money in the event of a flood or water damage situation. It can also minimize risk of other hazards such as mold. Unfortunately, when it comes to water damage in the home, many people feel they can take on the task themselves. A do-it-yourself attitude is a great asset, but it can sometimes work against you. This was the case with one Portsmouth, New Hampshire (NH) couple who recently hired Soil-Away to perform water damage mitigation services.
Overnight, the refrigerator water line broke. Instead of feeding the ice maker, the hose was now feeding the kitchen floor and basement with a steady stream of water. Gallons of water seeped into the wood floors in the kitchen. The insulation in the basement ceiling was soaked. Puddles formed on the concrete basement floor. The Portsmouth couple woke up the following morning to find the mess. Their first reaction was correct to shut off the water. Next was to start cleaning up the flooded areas. Their own version of a water damage mitigation processes consisted of mops and shop-vacuums. They sopped and sucked up as much water as possible. They set up a couple window fans and a box-store dehumidifier. By late morning everything seemed to be OK.
Two days passed after the water damage. The couple started to notice the wood floor in the kitchen starting to buckle. They were now concerned. Not knowing what to do, they called their insurance company to put in a claim. The insurance company connected them with the water damage mitigation team at Soil-Away. A water damage restoration project manager arrived the same day to inspect the damages. A moisture meter detected elevated moisture content in the floors and subfloor. Additional water damage mitigation services were needed immediately.
A water damage mitigation crew was dispatched to the Portsmouth house later that afternoon to try and save the wood floors. Soil-Away setup their specialized floor-drying system. This consisted of mats to cover the affected areas. The mats were connected to an air mover which concentrated air flow on the wood. In the basement, the flood cleanup crew removed the wet insulation from the ceiling. They setup a drying system that would remove excess moisture from the wood structure. The warmth generated from Soil-Away’s dehumidifiers in the basement would rise through the kitchen floor to help dry it as well. After three days of the drying equipment running, all the affected areas met dry standard. The cupping of the wood floors had settled back down. There was no need to remove and replace the floor. The Portsmouth couple was very pleased.
In this case study, the delayed effort to call in a professional water damage mitigation and restoration company almost cost these Portsmouth homeowners their kitchen floors. When a property sustains water damage or flooding, it is always a good practice to have it inspected by an IICRC certified firm. If building materials are left wet or have elevated moisture for an extended period of time it can create problems. A certified water damage mitigation firm, like Soil-Away, will be able to identify all affected areas and execute an efficient dry-out plan.

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Jay KorsenJay Korsen
00:51 04 Aug 22
All I have to say is WOW and FANTASTIC. I just got done building out my new professional office with Soil-Away’s construction division and they went ABOVE and BEYOND. Scott and Mike, the carpenters are skilled artisans. The project got done on time and the project came in on budget! The finished results have been blowing people away. Much better than I could have anticipated. Anyone is welcome to come to our office, Bright Light Chiropractic in Hooksett to check out the fine work they did. Simply can’t sing enough praises for them. Sorry that the picture doesn’t do the job justice. Thank you Jack and your team. -Dr. Jay
Asian BreezeAsian Breeze
04:28 15 Jul 22
Since day one, I’ve known the owner, Jack, to be a hard-working and selfless leader. Through the efforts of him and his team, he was able to restore my flooded restaurant to tip-top shape. I was amazed with Jack’s orderliness throughout the entire process. Jack has proven to me that he is trustworthy, as both a friend and an individual in the work environment.
Breton LangendorferBreton Langendorfer
21:17 07 Jul 22
Highly recommend Soil-Away. A pipe in our upstairs bathroom gave and sent water down through a wall for at least a day before we noticed water dripping through our kitchen ceiling. Our insurance put us in touch with Soil-Away and they were at our house the next morning to assess the damage and dry things out. Joe, Ray and Tom were phenomenal to work with. They explained every part of the process to us and were very professional and friendly. If you have to deal with similar issues call Soil-Away, you won’t regret it.
Maureen CidzikMaureen Cidzik
13:49 15 May 22
Superior service from start to finish. Highly responsive. The entire team is dedicated to quality and customer care and it shows in everything they do – from first call, to estimate, to job completion.
Sarah GrugnaleSarah Grugnale
16:02 14 Jan 22
Joe and Tommy were amazing to deal with, they kept us updated every step of the process. They were punctual and hard working, answering all of our questions that we had. Everything was done as promised and even above and beyond. A great experience from start to finish.