Hiring a qualified water damage restoration company is vital when dealing with a property damage insurance claim at your home. Many contractors are either not educated in the trade of water damage mitigation or they are not competent in dealing with the insurance claim process. Falling short in either of these areas could add unnecessary frustration and delays to your recovery process. One of our clients in Exeter, New Hampshire (NH) recently learned the importance of working with a fully qualified water damage restoration company.
The property owner came home from work one day to find water dripping through ceilings. Paint was bubbling on walls. Small puddles of water were pooling on the floors. The Exeter home was suffering from ice dams. Four different areas of the custom built home were damaged by water. Not knowing who to contact for help, the homeowner called his builder. The builder was quick to perform an evaluation. Two specific trade companies were needed immediately: a roofer and water damage restoration company.
The builder summoned their roofer to clear off nearly three feet of snow from the roof. They also cut notches in the thick ice dams to allow snowmelt to run off the roof. This process took over five hours on the 3,100 square foot Exeter home. In addition to the roofer, the builder called Soil-Away to serve as the water damage restoration company for the interior damages. Immediate response was needed to save the wood floors and minimize the potential threat of microbial growth.
A Soil-Away water mitigation crew arrived the same day to address the damage. The entire interior of the property was evaluated with moisture meters and infrared cameras. Damaged sheetrock and soaking insulation was removed. The structure was dried. Soil-Away setup special floor drying mats which ended up saving the wood floors from buckling. From the homeowner’s perspective, what could have been a major disaster turned out to be just a minor inconvenience.
On the back-end of the project, Soil-Away really showed its value when helping process the claim. As any good water damage restoration company should, they fully documented the entire loss. Digital pictures were taken of the damage and work performed. A sketch of the affected rooms accompanied the documentation along with detailed line items of all the services performed. The claim was closed out quickly and everyone was paid by the insurance company promptly.
Ice dams in the winter can wreak havoc on your home. Hiring someone who is not qualified to perform water damage mitigation services can make it worse. When looking for a water damage restoration company, make sure to do a little research. What certifications do they have? How long have they been in business? What areas of the restoration industry do they specialize in? Are they a preferred vendor for any specific insurance companies? What is their documentation process? Do not be afraid to ask questions before you hire the water damage restoration company.
If you are looking to build a relationship with an experienced water damage restoration company that services the Exeter, NH area, please reach out to us today. Soil-Away appreciates your time and the opportunity to serve you.