In her typical morning rush, a Nashua, NH mother heads to the basement to retrieve her work uniform from the dryer before she heads off for the day. Little did she know that what awaited her behind the door would change the course of her morning. As she approached the entrance, she became alarmed by the high humidity and dampness of the carpets. She began to panic and reached for her phone to call for immediate assistance. When she opened the door, she was greeted by water damage in basement that contained many important documents and priceless heirlooms that she couldn’t bear to lose. Dealing with a flooded basement was not on the to-do list for the day.
The very thought of possibly losing her most precious possessions sent her into a fit of panic and she called the only person she knew that could help her in this crisis, her mother. After a brief moment of tears and regret about not taking her mom’s advice about getting the hot water heater looked at sooner, her mom referred her to Soil Away’s emergency disaster cleanup services and reassured her that the team will arrive quickly to clean and restore any damage that may have been caused by the flood.
With a reassured heart she smiled to herself, ended the call with her mom. She quickly contacted Soil Away Cleaning and Restoration Services. Within no time, the restoration crew arrived to start cleaning up the mess. The IICRC certified technicians utilized powerful extraction equipment to remove the water buildup that made its way deep below the floors and into the wall panels. Once the excess water was removed, the entire space was sanitized and set up for drying. The restoration crew was patient, caring and intuitive to the needs of the customer. This helped transform a possibly devastating situation into a pleasant experience.
Let’s go behind the scenes to discover which steps were taken to eliminate the customer’s water damage in basement situation.
To achieve a professional level of cleaning and restoration, state- of-the-art equipment is used to detect the level of water damage to the site. Tools suchs as moisture meters and infrared cameras are used together to identify all affectes areas. Any moisture that is missed could lead to potential secondary damage in the future. Secondary damage is classified as mold growth, damage to framing, drywall, flooring and humidity damage to books, papers, and art.
After identifying affected areas, liquid water is extracted from materials. This is the first line of defense against second level damage like mold. Effective water extraction will drastically reduce the moisture levels in the property and contents thus increasing drying efficiency. Commercial dehumidifiers and air movers are then setup to remove remaining moisture from flooded materials. In some cases, specialized equipment is used to dry stubborn materials like wood floors, plaster, stone, tile, and cabinets.
This customer had little to worry about in regards to her soft-contents and textile damages. Soil Away’s Esporta Wash System was used to help salvage important sentimental items that could have otherwise been ruined.
Soil Away is the only Esporta certified organization in New Hampshire. Soft-contents that have been negatively affected by fire, water, mold or odor are inventoried, packed-out and then thoroughly cleaned and sanitized by the Esporta machine. The water damage in basement had affected the client’s soft materials such as clothing, stuffed animals, dolls, luggage, and shoes. Her items were meticulously cared for while in Soil-Away’s possession.
The Esporta machine uses a hydraulic spinning system and is capable of utilizing five different proprietary detergents. After washing, the dryer-safe items are inserted into the dryer while items like leather jackets and coats and neatly hung in the dehumidifier drying room to remove any remaining moisture. Everything is returned folded, pressed and packaged neatly. The client was thrilled with the results.
Soil Away is a full service disaster cleanup company that strives for excellent customer service. The founder, Jack Solloway has stood by the vision of providing a service rooted in integrity and customer satisfaction. The company has proudly serviced Nashua, NH for nearly 30 years and looks forward to continued growth and excellence in servicing the local community for years to come. So whether it is water damage in basement, mold in attic or fire damage in kitchen Soil-Away can handle any disaster cleanup. Call today at 603-641-6555.