Fire restoration cleaning companies lined the Salem, New Hampshire (NH) street. These fire chasers were waiting for the Salem Fire Department to leave the scene of a three-alarm fire at a commercial building. Their goal was to take advantage of a disaster. By visiting the scene of a fire, the restoration companies sought to to get hired for the disaster cleanup services. They all fought to aggressively get in front of the business owner first. The business owner was visibly upset about the fire. His office building was a mess. The last thing he wanted was pesky salespeople in his face and when they surrounded him, he kicked them off the property. Their methods were unscrupulous. He would be doing business on his terms and would hire a fire restoration cleaning company with ethics and values that lined up with his. All of those companies were off the list.
Later that day the business owner called his insurance agent to submit a claim. He asked the agent who was a local, trusted fire restoration cleaning company he could trust. Soil-Away’s name was first out of the agent’s mouth. The business owner took note. The following morning he met with the insurance adjuster to review the damages. He asked the adjuster the same question. Soil-Away’s name came again. The business owner always did thorough checks on the companies he did business with. Soil-Away’s name was given to him twice now, but he was not totally convinced.
That night he researched the company. Soil-Away had an A+ rating with the BBB. The online reviews on sites such as Google+, Yelp! and Facebook were dominated with 5-star reviews. The company had a great reputation and was not a franchise. This all lined up for the owner. Soil-Away was the fire restoration cleaning company he wanted for his Salem, NH property. He called them that night and left a message after hours.
Soil-Away surprised the business owner when they returned the call within 10 minutes. It was after-hours. He was expecting a call back the following morning. The Soil-Away representative made a quick introduction and then thanked the owner for the call. The parties exchanged loss details and scheduled and appointment for first thing the following morning. Soil-Away’s large loss estimator met him at exactly 7:30 a.m. to put a fire restoration cleaning game plan together. After less than 30 minutes together, the business owner signed the work authorization for Soil-Away to start the fire damage clean up services. The rest was history. Soil-Away successfully restored his fire damaged building in a timely manner. The customer’s expectations were exceeded.
If you are in need of fire restoration cleaning services in Salem, NH call the professionals at Soil-Away Cleaning & Restoration. Soil-Away abides by a strict code of ethics to ensure honesty and transparency on all disaster cleanup projects. Soil-Away does not chase fires or pressure clients into making hasty decisions. The company prides itself in educating clients to help them make the wisest choices during the disaster cleanup and restoration process. If you have any questions regarding a water, mold or fire damage restoration issue contact Soil-Away at 603-641-6555.