Most people do not put hiring a flood clean up services company at the top of their daily to-do list. When the need does arise to have emergency water damage clean up at your home you are not likely having a good day. A flood at your home is a very challenging and stressful situation. The damages that occur to the structure and your belongings can be devastating. Fortunately there are companies that specialize in helping you recover from property disaster. Soil-Away Cleaning and Restoration is one of those companies. This case study provides a recent example of how Soil-Away helped a Raymond, New Hampshire (NH) family when they were in dire need for flood clean up services.
It was around 6:30pm on a Tuesday night when the couple returned home from a long day at work. They had a 3-month old baby and were anxious to get some rest. It was rest that they desperately needed due to limited sleep at night with the baby. Unfortunately that rest would not be coming yet. The instant they walked through the door they knew something was wrong. High humidity in the home and the sound of trickling water immediately disturbed them. It did not take them long to discover the devastation that had taken place at their Raymond home that day. Water was running through their 1st floor office ceiling, across the hardwood floors and into the basement. A pipe had burst under their master-bathroom sink. The home was a mess and needed emergency flood clean up services.
The wife called the insurance company to submit a claim while the husband got on the phone with a plumber. It was all-hands-on-deck to get the mess fixed. The insurance company got a hold of Soil-Away’s 24/7 emergency service line so that a water damage mitigation crew could be dispatched to help the family. Soil-Away crews arrived at the Raymond home just 45 minutes after the initial call. The plumber arrived shortly after and both teams got right to work to help the couple recover from the flood.
Having flood clean up services was a new experience for the young homeowners. They did not know what to expect, but they were just thrilled with the rapid response time. Soil-Away technicians focused on stabilizing the water damaged house. Water had to be extracted from the master bedroom carpet, first floor office, hallway and concrete basement floor. Contents were removed from the affected areas to protect them from getting damaged. There was insulation between the 1st and 2nd floor so the ceiling in the office had to be removed to allow that space to dry. The crew was very meticulous. They worked very neatly and cleanly as they went from room to room. After cleaning up the flooded mess, drying equipment was setup. Fans and dehumidifiers lined the affected areas. Special floor drying mats were even setup on the hardwood so that the floors could be saved.
Soil-Away’s rapid house flood clean up services saved this Raymond property from a major disaster. The couple was so grateful for the quick response and competent service. If you have suffered a flood in your home please contact the expert restoration team at Soil-Away by calling 603-641-6555.