Emergency water damage mitigation situations require immediate attention. Knowing who to call for flood cleanup services is not always easy. You are under stress and acting with a sense of urgency. Hiring a company that is technically proficient and has your best interests in mind is paramount. One Goffstown, New Hampshire family just went through this experience when their hot-water tank blew in their finished basement. They were traveling for a long weekend and discovered the water damage upon their return. Fortunately they got a referral for one of NH’s premier flood cleanup firms: Soil-Away.
The family returned from their travels on a Sunday evening. The daughter went into the basement to bring some food up from the pantry. She immediately stepped onto a sopping wet carpet. She then detected the high humidity in the basement. Something was not right. Quickly grabbing her father, they inspected the scene. Their twelve year old hot water tank had failed dumping hundreds of gallons of water into the entire basement. Half of the basement was finished. They needed flood cleanup services immediately.
The next door neighbor had water damage restoration work done the prior winter. They had ice dam issues and had hired Soil-Away to perform the water damage mitigation. The family remembered the neighbor raving about the service. They called Soil-Away’s 24/7 emergency hotline to request flood cleanup services. Despite being a Sunday night, a certified crew was still available to start the process.
One of Soil-Away’s flood cleanup crews arrived at the Goffstown home about 60 minutes after the call. The prompt service was really appreciated by the panicked family. One of the crew’s priorities was to extract all the water from the floor. The crew used a powerful truck-mounted flood extraction unit to rapidly remove the water. The team also took steps to work with the homeowner to remove contents from the basement that could potentially get damaged by the water. Once these steps were completed, the crews removed the baseboard from the perimeter of the room. They cut small ventilation holes in the lower walls. Commercial drying equipment was then installed. Dehumidifiers were setup to reduce the moisture from the environment. Fans were utilized to circulate air to accelerate the drying. Specialized air movers were situated to create airflow behind the wet walls. Drying would now take place on both sides of the wet drywall.
The family was so grateful for the immediate service. The flood cleanup was entirely outside of their capabilities. They needed a trusted professional to take care of the issue. In addition to the great water mitigation service, the Soil-Away crews documented the entire loss for the insurance company. The family put in a claim which was easily approved and paid for by their homeowner’s insurance policy.
Homeowners in Goffstown, New Boston, Dunbarton, Manchester and Bedford trust Soil-Away for their flood cleanup needs. Soil-Away has over 25 years in the industry and specializes in water and fire damage restoration claims. The team at Soil-Away understands what you are going through and will work hard to help you recover from property disaster. For fire or flood cleanup services, please contact our office 24/7 for a professional response.