Finished basements and water damage are never a good mix. This is especially the case when the water damage goes undetected for over a month. This was the situation with one of our Raymond, New Hampshire (NH) clients. He left the state for a five-week business project. At some point during the course of his travels, the supply line for his refrigerator ice-maker failed. It started to leak causing water damage throughout the finished basement. Without any mitigation effort, the water affected carpets and wicked up walls. The dampness turned into microbial growth. When he returned he had severe mold growth. He went online to search for “black mold removal services in Raymond.” He found Soil-Away and gave us a call.
When our office received the call, the client was panicked and frustrated. He had never had to deal with water damage cleanup or black mold removal before. He did not know where to start. We reassured him that the issue could be resolved. Our services would take him A to Z through the entire process. After scheduling an appointment for the next morning, we advised him to call his insurance company to check on coverage. By the time we arrived the following morning the client had already received a claim number for the water damage. The damage restoration process was rolling.
The Soil-Away project manager inspecting the Raymond property wore full personal protective equipment (PPE). Mold contamination to this degree is potentially harmful to health. Soil-Away prioritizes safety on all jobs. We spent about thirty minutes in the basement taking pictures, doing moisture readings and sketching an outline of the room. This is all part of the insurance claim process for water damage and black mold removal. Accurate documentation is pivotal to a smooth claim experience. From this inspection the project manager was able to develop a scope. We called it in to the handling adjuster for them to approve the services. We started later that afternoon.
Two certified mold remediation crews arrived early afternoon. Like the project manager before them, they put on full PPE. The basement was contained off with engineering controls to eliminate cross-contamination. HEPA air scrubbers ran to filter the air while the demolition of affected building materials took place. Slowly but surely, carpeting and sheetrock covered with black mold was disposed of. Once the demolition phase was completed a full clean of the basement was conducted. HEPA vacuuming was used to remove mold spores. Antimicrobial agents were applied to all surfaces. Commercial dehumidifiers and air movers were setup to dry the area. The drying would take place for three days. At the end of the water damage cleanup and black mold removal process the basement was post-tested. This post-verification test was completed by an independent party to confirm the cleanliness of the basement. The test passed to the relief of the homeowner. Soil-Away had successfully completed the project.
Black mold removal, or more commonly described as mold remediation, is a highly specialized service. Consumers in need of mold removal services should take the time to properly vet their prospective contractors. Not everyone is equally qualified or equipped to handle a project properly. Soil-Away is fully certified, insured and has 25 years of experience remediating mold in the Raymond, NH area. If you want to have confidence that your project will be done correctly, call Soil-Away!