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7 MUST ASK Questions for Your Mold Remediation Contractor

Written by jsolloway on . Posted in , , .

Mold can be a challenge to deal with. If you have to hire a professional for help, do not hire anyone without prequalifying them first. Use this questionnaire to help find the right one for you!

  1. Will you do the mold testing?

OK. So we opened up with a trick question. Be wary of a remediation firm that wants to test their own job. It is a potential conflict of interest.  On the front end of a job, they could be misleading you to believe a problem is worse than it really is, thus creating a false need for their services. On the back end of a job they are essentially grading their own test. Neither is a good situation. To avoid this, we highly recommend that a professional, independent third party perform pre and post-testing verification on mold jobs.

  1. What are your qualifications?

Watching 20 minutes of YouTube videos on “mold cleanup” does not qualify one to perform mold remediation. Is it rocket science? No, but there are a lot of standards-of-care and liability issues at play. You should look for certifications from organizations such as the IICRC and RIA. In addition to formal multi-day courses, continuing education is required for certified mold remediation contractors.

  1. Who will be performing the service?

It’s very important to get specific with the prospective mold remediation contractor on the qualifications of the technicians actually performing the work. Many firms are qualified to do mold remediation under a blanket or umbrella certifications (i.e. franchises). Every project should have at least one certified mold remediation technician leading and supervising the jobsite.

  1. Can I take a look at your certificate of insurance?

You should request a certificate of insurance for any contractor doing work at your home, particularly mold remediation. Is the firm insured to do mold remediation or are they just a general contractor or handyman? General liability insurance does not encompass mold remediation. Ask to see the “pollution liability” coverage on their certificate.

  1. What is your remediation process?

Mold remediation can come in many shapes and sizes depending on certain variables. For example, what is the material that is affected? Porous materials such as carpeting and sheetrock require a different process from semi or non-porous materials such as wood or metal. Regardless of the variables, you should still listen for some key elements to the process: Safety precautions for employees and building occupants, containment and engineering controls to prevent cross contamination, and mold removal techniques.

  1. How do I know the mold will not return?

Mold needs three things to grow: moisture, food, and time. The only thing we can really hope to control is moisture. If not already known, a good mold remediation contractor should be able to help you identify the source of the excess moisture. The problem (improper ventilation, leaking pipe, etc…) should be addressed along with the mold remediation issue. If the moisture problem is resolved and the mold is removed, the issue should not return.

  1. What kind of workmanship guarantee do you offer?

Have you ever heard of the “tail light guarantee”? The service is guaranteed until you see their tail-lights as they drive away. Obviously this is not acceptable. A reputable mold remediation contractor should offer a minimum of a two year workmanship guarantee on their services. It should be transferable to the new owners upon sale of the property.

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Jay KorsenJay Korsen
00:51 04 Aug 22
All I have to say is WOW and FANTASTIC. I just got done building out my new professional office with Soil-Away’s construction division and they went ABOVE and BEYOND. Scott and Mike, the carpenters are skilled artisans. The project got done on time and the project came in on budget! The finished results have been blowing people away. Much better than I could have anticipated. Anyone is welcome to come to our office, Bright Light Chiropractic in Hooksett to check out the fine work they did. Simply can’t sing enough praises for them. Sorry that the picture doesn’t do the job justice. Thank you Jack and your team. -Dr. Jay
Asian BreezeAsian Breeze
04:28 15 Jul 22
Since day one, I’ve known the owner, Jack, to be a hard-working and selfless leader. Through the efforts of him and his team, he was able to restore my flooded restaurant to tip-top shape. I was amazed with Jack’s orderliness throughout the entire process. Jack has proven to me that he is trustworthy, as both a friend and an individual in the work environment.
Breton LangendorferBreton Langendorfer
21:17 07 Jul 22
Highly recommend Soil-Away. A pipe in our upstairs bathroom gave and sent water down through a wall for at least a day before we noticed water dripping through our kitchen ceiling. Our insurance put us in touch with Soil-Away and they were at our house the next morning to assess the damage and dry things out. Joe, Ray and Tom were phenomenal to work with. They explained every part of the process to us and were very professional and friendly. If you have to deal with similar issues call Soil-Away, you won’t regret it.
Maureen CidzikMaureen Cidzik
13:49 15 May 22
Superior service from start to finish. Highly responsive. The entire team is dedicated to quality and customer care and it shows in everything they do – from first call, to estimate, to job completion.
Sarah GrugnaleSarah Grugnale
16:02 14 Jan 22
Joe and Tommy were amazing to deal with, they kept us updated every step of the process. They were punctual and hard working, answering all of our questions that we had. Everything was done as promised and even above and beyond. A great experience from start to finish.