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Basement Flood Cleanup – Candia, NH

Written by jsolloway on . Posted in , , .

A Candia, New Hampshire (NH) family needed basement flood cleanup services immediately. They just discovered four inches of standing water in their newly renovated basement. It was after 8:00pm on a Saturday night. They had no idea who to call for emergency water damage mitigation services. They could not handle the cleanup themselves. A professional restoration company was the solution. This case study gives an overview of a recent basement flood cleanup loss in Candia, NH.

Water Damage Discovery

The family had just returned from a cook-out at a friend’s house. The young couple put the kids to bed and retreated to their basement. It was time to relax. As soon as they started walking down the stairs they knew something was wrong. A gushing sound of water hit their ears. With heightened anxiety, they raced to investigate. What they discovered was devastating. Wall-to-wall, the basement was flooded. Carpets and furniture were soaked. Toys were floating in several inches of accumulated water. The water damage was extensive. They ran upstairs to get their phones. It was time to start calling basement flood cleanup companies to service their Candia property.
The couple dialed a well-known disaster restoration franchise. They were only able to leave voicemails. After twenty minutes of no response, they looked for another solution. They performed an online search for “basement flood cleanup companies – Candia NH.” They found Soil-Away Cleaning & Restoration Services based in nearby Hooksett. It was late on a Saturday night. The couple did not have much hope, but they called anyway. The phone was answered after two rings. They provided their contact information and were then connected to a water damage restoration specialist at Soil-Away. Their hope was restored.

Basement Flood Cleanup Services

The water damage restoration expert at Soil-Away assessed the situation over the phone. He coached the couple on how to safely shut off the water supply to the house. This would stop the continuous flow of water into the basement. In addition, a basement flood cleanup crew was dispatched to their home that night. Two trucks arrived with a four person crew to start extracting water and cleaning up the flooded basement. Despite the late hours on a weekend, the restoration technicians worked efficiently. Their positive attitude and work ethic put the Candia family completely at ease.
After a couple hours of water extraction the basement was in much better shape. The technicians worked to removed damaged items such as furniture. They also setup commercial drying equipment. Fans and dehumidifiers worked to dry the structure. The carpet and pad were saved. Very little demolition was needed for the walls. The basement flood cleanup crew arrived on scene quick enough to salvage the majority of the basement and contents. The couple was amazed. Their basement was saved thanks to Soil-Away’s restoration expertise.

Contact Soil-Away for 24/7 Disaster Restoration

Soil-Away specializes in 24/7 emergency basement flood cleanup services for the Candia, NH region. The company, based in Hooksett, works throughout all of south and central New Hampshire. Soil-Away’s full service menu includes flood, fire, smoke and mold damage restoration. Soil-Away works with all insurance companies to help provide you with the best service during your water damage claim. Contact the office 24/7 to arrange for services.

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Jay KorsenJay Korsen
00:51 04 Aug 22
All I have to say is WOW and FANTASTIC. I just got done building out my new professional office with Soil-Away’s construction division and they went ABOVE and BEYOND. Scott and Mike, the carpenters are skilled artisans. The project got done on time and the project came in on budget! The finished results have been blowing people away. Much better than I could have anticipated. Anyone is welcome to come to our office, Bright Light Chiropractic in Hooksett to check out the fine work they did. Simply can’t sing enough praises for them. Sorry that the picture doesn’t do the job justice. Thank you Jack and your team. -Dr. Jay
Asian BreezeAsian Breeze
04:28 15 Jul 22
Since day one, I’ve known the owner, Jack, to be a hard-working and selfless leader. Through the efforts of him and his team, he was able to restore my flooded restaurant to tip-top shape. I was amazed with Jack’s orderliness throughout the entire process. Jack has proven to me that he is trustworthy, as both a friend and an individual in the work environment.
Breton LangendorferBreton Langendorfer
21:17 07 Jul 22
Highly recommend Soil-Away. A pipe in our upstairs bathroom gave and sent water down through a wall for at least a day before we noticed water dripping through our kitchen ceiling. Our insurance put us in touch with Soil-Away and they were at our house the next morning to assess the damage and dry things out. Joe, Ray and Tom were phenomenal to work with. They explained every part of the process to us and were very professional and friendly. If you have to deal with similar issues call Soil-Away, you won’t regret it.
Maureen CidzikMaureen Cidzik
13:49 15 May 22
Superior service from start to finish. Highly responsive. The entire team is dedicated to quality and customer care and it shows in everything they do – from first call, to estimate, to job completion.
Sarah GrugnaleSarah Grugnale
16:02 14 Jan 22
Joe and Tommy were amazing to deal with, they kept us updated every step of the process. They were punctual and hard working, answering all of our questions that we had. Everything was done as promised and even above and beyond. A great experience from start to finish.
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