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Sewer Backup Restoration Process Explained

Written by jsolloway on . Posted in , , .

Extensive sewer damage to a property is a very serious situation. It is an emergency which requires immediate attention from a qualified sewer backup restoration firm. General contractors, handymen, and janitorial companies are not typically the solution. They are not prepared, trained, or equipped to combat the challenges of a sewer damage loss. Sewer backup restoration and cleanup requires expertise that only trained professionals in that specific field should handle.

Property damage restoration firms qualified to perform sewer damage cleanup have been trained and follow the IICRC S500 Standard of Care for water damage restoration. According to the IICRC S500, sewage is classified as Category 3 water. Category 3 water is “grossly contaminated and can contain pathogenic, toxigenic or other harmful agents” (IICRC S500). These variables create additional challenges in the cleanup process.
“The first concern in any sewer backup restoration situation is safety,” explains Jack Solloway, founder of Soil-Away Cleaning & Restoration Services, LLC. “The potential hazards that people can be exposed to demand a focus on the safety and wellbeing of everyone involved. Once safety protocols have been established for the project, we can work towards cleaning and restoring the building,” he finishes. Personal Protective Equipment (PPE) is one example of a safety measure taken by restoration firms. Respirators, eye protection, full-body disposable coveralls, foot protection, and hand protection are amongst the most utilized PPE.
Sewage, or Category 3 water, cleanup have different requirements from a clean water loss. For example, most building materials such as flooring and sheetrock walls can be dried in place after a clean water loss. Following contact with sewage these same building materials will need to be removed and replaced. The vast majority of porous items (carpets, clothing, furniture, etc…) affected by Category 3 water must be disposed. Most hard, non-porous surfaces such as a concrete floor can be cleaned and sanitized.
The issue of cross-contamination is another major concern during the sewer backup restoration process. “You never want to bring contaminants into a previously unaffected area of a building,” clarifies Solloway. “This can easily be done if contractors are not careful. Engineering controls should be setup prior to work starting. They must be maintained throughout the whole process. The purpose is to isolate the affected areas from the rest of the structure.” Some of the engineering controls Solloway is referencing are HEPA Air Scrubbers to filter the air, temporary walls to contain the area, and decontamination chambers to clean off technicians exiting the workspace.
These are some of the basics of the sewer backup restoration and cleanup process. Mishandling a Category 3 water damage will be costly and potentially dangerous. A sewage cleanup loss should be taken seriously by property owners and facility directors. While it may seem like an overwhelming task, working with the right restoration contractor will definitely ease the pain. “Our goal is to work with our clients and get them back on their feet as soon as possible,” explains Solloway. “A sewer damage situation should never get in the way of the long-term wellbeing of a property or its occupants.”
Soil-Away performs sewer backup restoration services throughout New Hampshire (NH) in the greater Manchester, Nashua, Concord, Portsmouth, and Laconia regions. Soil-Away is available 24/7 for emergency property damage cleanup situations.

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Jay KorsenJay Korsen
00:51 04 Aug 22
All I have to say is WOW and FANTASTIC. I just got done building out my new professional office with Soil-Away’s construction division and they went ABOVE and BEYOND. Scott and Mike, the carpenters are skilled artisans. The project got done on time and the project came in on budget! The finished results have been blowing people away. Much better than I could have anticipated. Anyone is welcome to come to our office, Bright Light Chiropractic in Hooksett to check out the fine work they did. Simply can’t sing enough praises for them. Sorry that the picture doesn’t do the job justice. Thank you Jack and your team. -Dr. Jay
Asian BreezeAsian Breeze
04:28 15 Jul 22
Since day one, I’ve known the owner, Jack, to be a hard-working and selfless leader. Through the efforts of him and his team, he was able to restore my flooded restaurant to tip-top shape. I was amazed with Jack’s orderliness throughout the entire process. Jack has proven to me that he is trustworthy, as both a friend and an individual in the work environment.
Breton LangendorferBreton Langendorfer
21:17 07 Jul 22
Highly recommend Soil-Away. A pipe in our upstairs bathroom gave and sent water down through a wall for at least a day before we noticed water dripping through our kitchen ceiling. Our insurance put us in touch with Soil-Away and they were at our house the next morning to assess the damage and dry things out. Joe, Ray and Tom were phenomenal to work with. They explained every part of the process to us and were very professional and friendly. If you have to deal with similar issues call Soil-Away, you won’t regret it.
Maureen CidzikMaureen Cidzik
13:49 15 May 22
Superior service from start to finish. Highly responsive. The entire team is dedicated to quality and customer care and it shows in everything they do – from first call, to estimate, to job completion.
Sarah GrugnaleSarah Grugnale
16:02 14 Jan 22
Joe and Tommy were amazing to deal with, they kept us updated every step of the process. They were punctual and hard working, answering all of our questions that we had. Everything was done as promised and even above and beyond. A great experience from start to finish.
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