A broken pipe had leaked water into an unfinished basement. It occured for over eight hours. Panicked homeowners searched online for flooded basement cleanup companies in the Laconia, NH area. They quickly found Soil-Away Cleaning & Restoration. A call to the company and a water damage restoration crew was on its way.
Flooded basement cleanup can be a challenge. This was the case for this Laconia couple. They were empty-nesters. They had lived in the house for over twenty years. Over two decades of stuff had accumulated in their now flooded basement. Their adult children even had stored items in the basement. They did not know where to start the flooded basement cleanup process.
Soil-Away had instructed the couple to take digital pictures of the water damage. Prior to the cleanup of the flooded basement, Soil-Away crews would also help the couple inventory any destroyed items. Proper documentation during and water damage restoration project is key. It helps expedite the insurance claim process.
The flooded basement cleanup crew from Soil-Away worked in a very organized manner. They had a local Laconia company drop off a portable storage unit in the driveway. Soil-Away crews moved dry, unaffected items from the basement to the storage pod. Other water restoration crew members extracted water from all corners of the basement. The crew leader was documenting all the flood damage caused by the broken pipe.
Within four hours the initial stages of the flooded basement cleanup process were nearly finished. The basement of the Laconia home looked completely different. The majority of the contents had been moved. The couple did not recognize their basement. It was clean and nearly empty. Commercial air movers and dehumidifiers were working to complete the drying process. They would run for the next two or three days. Soil-Away water restoration technicians would return daily to monitor the drying progress.
Dealing with a flooded basement cleanup insurance claim was uncharted territory for the Laconia homeowners. Thankfully it was a covered loss. The source of the water damage was a broken pipe. This was included in their insurance policy. The Soil-Away administration team took care of all the insurance billing. The Laconia couple did not have to worry about a thing.
Soil-Away’s flooded basement cleanup team documented everything from A to Z regarding the loss. They captured pictures of the water damage. They recorded the drying progress through daily moisture readings. They also did a full computer sketch of the basement. It included line-itemed invoice of all services rendered. The most important service Soil-Away provided was to produce a comprehensive inventory list of water damaged items. The insurance company was able to process the entire flooded basement cleanup invoice in just a few days.
When the flooded basement cleanup job was done Soil-Away removed all the drying equipment. They also help the couple move their belonging from the storage pod back to the basement. They had the storage pod picked up the same day. The Laconia couple was so grateful for the prompt and efficient water damage restoration service. Twenty years in the same house and they had never experience a flood, fire, or any other property damage. Fortunately they hired the right team for the job. They bounced base from the flooded basement cleanup faster than expected.