The Laconia, New Hampshire (NH) community was so pleased by the fire damage cleanup service performed by Soil-Away Cleaning and Restoration. Soil-Away had turned a horrible situation into a positive experience. Two months ago a well-known figure in the community had a grease fire in their kitchen. This led to massive fire damage to the house. The victim escaped the house, but the property was a mess. Fire damage cleanup services were needed, but the victim did not know where to turn.
As the firefighters were nearing the completion of putting out the fire, the homeowner was approached by an individual. The person was offering fire damage cleanup services. They promised a crew would get to work right away and take care of all their needs during the restoration process. The homeowner signed the work authorization giving the company permission to proceed. Within an hour a board-up crew was onsite securing the windows and doors of the Laconia property. They even covered the roof with a large tarp preventing further damage from rain. The recovery process seemed to be underway. It was time to get settled at a nearby family member’s house.
The days that followed the initial board-up of the fire damaged property were a lot quieter than expected. The fire inspector cleared the property for repairs, but the repairs did not come. Days turned into weeks. The individual who promised quick fire damage cleanup service kept promising that they would be there “tomorrow.” The weeks turned into a month. Finally, the representative from the restoration company was nowhere to be found. The poor Laconia homeowner was back to square-one and had to start over. They had fallen victim to the common practice of “fire chasing” in the fire restoration industry. Individuals are paid to chase fires and sign business on the scene of a disaster. They pressure distressed property owners and rarely deliver on promises.
It was four weeks after the date-of-loss. The fire damaged property had sat untouched since the board-up. Soil-Away received a call from the frustrated homeowner. The homeowner had received Soil-Away’s information from a local insurance agency. They explained the situation. Soil-Away was more than happy to pick up the pieces of the situation and help the client recover from their property disaster. What ensued was an “all-hands-on-deck” effort to clean and repair the property as quickly as possible.
Soil-Away fire damage cleanup service crews spent over a week cleaning out the entire Laconia house. They saved whatever contents they could by cleaning them and storing them for the client. They had to gut several rooms that were heavily damaged. The entire structure needed to be cleaned and deodorized from smoke smell. The rebuild effort was quick to follow Soil-Away’s cleanup crews. New electrical and plumbing was installed where previously damaged. Destroyed structural elements were rebuilt. New ceilings and walls were erected. Fresh paint was layered on. Floors were installed. Most impactful to the homeowner was the new kitchen. It was their favorite room in the home. It was also the location of the grease fire.
After two months of ups and downs, the well-known Laconia resident was able to move back into their beloved home. Soil-Away’s fire damage cleanup service had really delivered a shot of morale to a discouraged homeowner. The client promised to refer Soil-Away to as many people as possible. They also vowed to warn others of the terrible practice of “fire chasing.”