It was a rainy weekend in late March. Over 48 hours of continuous precipitation hovered over much of New Hampshire, including the community of Bedford. Over the weekend Soil-Away received an emergency call from an elderly couple who had just discovered over six inches of water in their basement. Increasing water levels in the ground and neighboring bodies of water had caused their home to flood. The concerned couple called a trusted friend who referred Soil-Away. A water mitigation team arrived to the Bedford property the same day.
Upon arrival, Soil-Away technicians inspected the property, established safety precautions for the scene, and began the flood damage cleanup process. The anxious couple was both relieved to have help and reassured by the organization and proficiency of the team. Technicians diligently worked to pump and extract the excess water out of the basement. They relocated wet and damaged contents to the garage where they could be sorted and inventoried. Each phase of the job was documented by pictures and notes.
Following the flood extraction, the basement was cleaned and treated to avoid potential microbial growth issues down the line. Commercial dehumidifiers and air movers were set up to remove excess moisture and complete the drying process. A Soil-Away technician returned daily to Bedford to check on the couple, answer any questions, and inspect the drying progress. After three days the house had been returned to pre-loss conditions and all the drying equipment was removed.
During the process the relieved couple referred Soil-Away to their Bedford friends and neighbors who had also suffered flooded basements. Soil-Away’s water damage cleanup teams performed dozens of similar jobs as a result of helping this couple in need.