A mother is walking back into her house after dropping a letter in the mailbox. She stops and admires the cleanliness of her ceilings, walls, and floors. She takes a deep breath and smells nothing. Why is she so encouraged? Only five days ago her family’s pellet stove malfunctioned causing a small fire in their Nashua home. The fire caused soot damage in the living room, kitchen, bathroom, and two bedrooms. The smoke odor was nauseating and the situation stressful.
The family had lived in their Nashua home for fifteen years. They had never experienced a water or fire damage emergency. Not knowing what to do, they called their insurance company. The claims department connected them with Soil-Away’s fire damage mitigation team. Crews were dispatched immediately. Soil-Away sent four IICRC certified fire and smoke restoration technicians. After two days of cleaning and deodorizing the structure and contents everything had been returned to pre-loss condition.
With the smoke odor now eliminated and soot damage removed, the family could happily return to normal life. Before completely returning to the daily routine the family took the time to write a thank you letter praising Soil-Away’s smoke damage cleanup services.