They had not been in their Windham house for 24 hours and they already had a carpet cleaning emergency. The young married couple was moving into their new townhouse. It was everything they had hoped for when building it: three bedrooms, master bathroom, granite counters, and a man cave in the basement. It had wood floors one the first floor and high-end carpets in the basement and upstairs bedrooms and hallway. The movers had just arrived with their furniture and were starting to unload into the Windham home. Absentmindedly, the couple put their dog in the basement to be out of the way of the movers. Anxious about his new surroundings and the commotion upstairs, the dog decided to turn the brand new carpets into a personal commode. Hours later when retrieving the dog from the basement, the couple detected a strong odor and started to notice numerous spots on the brand new carpet.
It was late in the day on a Tuesday. The couple had to act quickly before everyone closed for the day. The husband rushed to type “carpet cleaning Windham, NH” into his smartphone. Up came the number for Soil-Away’s service which specializes in pet odor removal. After two rings, the Soil-Away office manager picks up the phone. Following the quick conversation a carpet cleaning crew was on the way to Windham.
The carpet cleaners arrived approximately thirty minutes later and were quick to diagnose the situation. The couple had pointed out three pet urine spots on the carpets. One of the Soil-Away technicians used a black light confirm the spots and actually found two additional areas the dog had hit. The couple watched as the technicians set up the truck. A vacuum and solution hose stretched from the truck, into the house, and down the basement stairs into the victimized man cave. They lightly pre-treated the spots to help with the cleaning and deodorization. The carpet cleaning wand was connected to the hoses and a deep extraction of the spots ensued. Since the pet urine spots in the carpet were caught immediately, the damage was mitigated. The Windham couple was relieved.
To finalize the pet deodorization, the Soil-Away technicians set up commercial air movers to expedite the drying process. They both proceeded to pack up the truck. Before accepting payment, the lead technician provided the couple with a free bottle of “spot out” carpet cleaning and spotting kit. The couple thanked the technicians for getting to their Windham property so quickly to clean the carpets. They could now refocus on unpacking and enjoying their new home.