In and out. In and out. The flow of patrons never ceased to slow down at the popular Bedford retail store. Customer service representatives focused on ringing up purchases. Warehouse workers hustled to restock shelves and racks. The astute owner walked around picking up on every detail of his store. A light bulb was out near the entry. A sale sign had been knocked off the counter. The carpets were showing heavy signs of traffic patterns and spotting. Professional carpet cleaning was needed.
After twenty minutes on the floor the owner returned to his office. On his computer screen was the quarterly facility maintenance schedule. Looking down the list, he was relieved to see that Soil-Away was scheduled for carpet cleaning tonight. The owner hired Soil-Away to clean the carpets three years ago when they first moved into the Bedford property. Originally he was hesitant to spend money on cleaning because he was leaning towards replacement. Soil-Away’s carpet cleaning service saved his flooring. They had been maintaining it ever since.
Shutting his laptop and grabbing a water bottle, the owner bounces out of his chair to hit the floor again. He transitions from the tile backroom to the carpeted showroom. Looking down at the dirty carpets he cannot wait to come back tomorrow morning to freshly cleaned carpets. Looking up from the floors, he spots a nearby shopper. It is time to start interacting with his clients.