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Working with a Fire and Water Damage Restoration Professional – Exeter, NH

Written by jsolloway on . Posted in , , , .

The disaster cleanup and restoration industry has grown to a multi-billion dollar business nationwide. Extreme weather and natural disasters have accelerated this industry’s expansion. Damage restoration firms are popping up left-and-right and it is getting harder for consumers to decipher who to work with and who to trust. Most of the services rendered after a fire or flood end up as insurance claims. As a result some insurance companies try to guide policy holders towards using certain companies or national franchises. As a local policy holder in Exeter, New Hampshire it is vital for you to realize that you can choose your own fire and water damage restoration professional to work with. This article offers some points on how to choose the best disaster restoration contractor for you.

Education, training and accountability

Competency and execution are a huge factor when looking for a fire and water damage restoration professional. Because this is an emergency service industry, contractors tend to hire quickly and send people into the field without proper training or education. While these companies may be able to respond to disasters quickly, they may not be able to effectively clean and restore your property. They can often make mistakes which cause more damage in the long run. For example, if a building is not dried properly after a flood it can lead to mold growth.
Question your contractor on what they do to educate their technicians and field service workers. Ask about their industry certifications and their training levels. Do not be afraid to challenge them on what kind of quality assurance practices they impose on their jobs. A crew that is properly trained, has the right tools and is held accountable will perform at a top tier level for you.

Finding the best fire and water damage restoration professional for you

There is no lack of property damage restoration professionals serving the Exeter area. That is the good news as a consumer, but it still may help to understand how the industry is broken down. There are two main categories of disaster restoration companies: franchise and independent. Are you more prone to working with a national brand or a local business? They both have advantages and disadvantages, so ultimately it comes down to which business model you feel more comfortable working with.

It is more than a business, it is a passion!

When searching for the right fire and water damage restoration professional for your Exeter property try to get a feel for where the company’s interests are. Everyone will try to sell you on their services and tell you how they are better than the next guy. You see this in all competitive industries. Dig deeper than the surface credentials and try to get a glimpse of their motivation. Are they just seeking the almighty dollar or does the company truly have a passion for helping you recover from your flood or fire? Companies that are built on serving others and doing what is right by the customer always out shine those out to make a quick buck.
Soil-Away is an independent cleaning and restoration company serving the greater Exeter, NH area since 1990. The founder, Jack Solloway, has a deep desire to help those who are ailing after a fire or flood disaster. He started the company after a bad personal experience at his own house with a so called “fire and water damage restoration professional” and has vowed, along with his team, to deliver the best possible service. If you need emergency fire or flood damage clean up services please call 603-641-6555 to reach the expert team at Soil-Away!

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Jay KorsenJay Korsen
00:51 04 Aug 22
All I have to say is WOW and FANTASTIC. I just got done building out my new professional office with Soil-Away’s construction division and they went ABOVE and BEYOND. Scott and Mike, the carpenters are skilled artisans. The project got done on time and the project came in on budget! The finished results have been blowing people away. Much better than I could have anticipated. Anyone is welcome to come to our office, Bright Light Chiropractic in Hooksett to check out the fine work they did. Simply can’t sing enough praises for them. Sorry that the picture doesn’t do the job justice. Thank you Jack and your team. -Dr. Jay
Asian BreezeAsian Breeze
04:28 15 Jul 22
Since day one, I’ve known the owner, Jack, to be a hard-working and selfless leader. Through the efforts of him and his team, he was able to restore my flooded restaurant to tip-top shape. I was amazed with Jack’s orderliness throughout the entire process. Jack has proven to me that he is trustworthy, as both a friend and an individual in the work environment.
Breton LangendorferBreton Langendorfer
21:17 07 Jul 22
Highly recommend Soil-Away. A pipe in our upstairs bathroom gave and sent water down through a wall for at least a day before we noticed water dripping through our kitchen ceiling. Our insurance put us in touch with Soil-Away and they were at our house the next morning to assess the damage and dry things out. Joe, Ray and Tom were phenomenal to work with. They explained every part of the process to us and were very professional and friendly. If you have to deal with similar issues call Soil-Away, you won’t regret it.
Maureen CidzikMaureen Cidzik
13:49 15 May 22
Superior service from start to finish. Highly responsive. The entire team is dedicated to quality and customer care and it shows in everything they do – from first call, to estimate, to job completion.
Sarah GrugnaleSarah Grugnale
16:02 14 Jan 22
Joe and Tommy were amazing to deal with, they kept us updated every step of the process. They were punctual and hard working, answering all of our questions that we had. Everything was done as promised and even above and beyond. A great experience from start to finish.