Dealing with a flooded basement is never fun. It is hard work to cleanup. It can result in personal property damage. It can also lead to potential long-term issues such as mold. To summarize, overcoming a basement flood is a challenge. Fortunately with the help of a professional water disaster restoration company the problem can be eliminated.
This case study examines one Nashua, New Hampshire (NH) couple and their situation trying to overcome a flood in their basement. The ultimate resolution was that Soil-Away’s water disaster restoration team successfully mitigated the problem.
Rain up and down the east coast had heavily affected the Nashua area. Three straight days of down-pouring was causing the water table to rise. Many homes across New Hampshire were experiencing basement flooding. One Nashua couple called us in a panic. They had just purchased their home last year, and had little experience when it came to addressing problems with the house. This was especially the case with an emergency flood damage situation. All they knew was that they had 3-4 inches of water in their basement. They needed a water disaster restoration company immediately.
Soil-Away’s water disaster restoration team arrived at the home the same day of the call. The crew that arrived had just finished extracting water from another flooded basement down the street in Nashua. The Soil-Away project manager was able to calm the homeowners down. He walked them through each step of the process, easing their concerns. The couple felt confident in Soil-Away. They signed the work authorization and the water disaster restoration work began.
The first priority of any competent water disaster restoration crew is to ensure safety. A flooded basement can pose a lot of safety hazards. A proper inspection of the property before starting work will help avoid unnecessary injury or damages. The project manager sought to identify potential electrical, structural, slip/fall and environmental hazards prior to the crew entering the property.
Once the crew was cleared to safely enter the property, they began the water extraction process. Getting the water out of a flooded basement as quickly as possible is key to a successful water disaster restoration project. They installed several submersible pumps. These units were attached to hoses that carried the water out of the basement. The water damage mitigation crew also set up their truck-mounted extraction unit to assist with the pump-out. Hundreds of gallons of water were removed from the basement.
With the water removed from the basement, it was then time to clean and dry the area. Soil-Away’s crew washed and sanitized the concrete floors and walls that had been affected by the flood water. To finalize the water disaster restoration project, commercial dehumidifiers and air movers were set up. This equipment ran for three days to ensure the basement humidity and moisture content was reduced to an acceptable level. The Nashua couple was thrilled with the work.
Soil-Away Cleaning & Restoration specializes in water disaster restoration services. We mitigation water damage from basement floods, broken pipes, ice dams, appliance failures, leaking roofs and more. Soil-Away is available 24/7 for emergency calls related to water disaster restoration needs. We service the greater Nashua, Manchester, Concord, Laconia and Portsmouth areas.