It is a distasteful practice that is unfortunately common in our industry. Some call it “ambulance chasing” while others may call it “fire chasing.” The essence of the activity is that firms will hunt for property disasters and prey on victims of fires or floods.
How is this done? Information about a property fire or disaster is obtained by listening to emergency service (Police/Fire) scanners or through notifications from special smart phone apps.
Who does this? Many large (often franchise) mitigation companies use this practice along with some public adjustment firms. They have “marketing” departments on call 24/7 to take advantage of unfortunate situations.
What is the goal? Ultimately, “fire chasers” want to obtain business from the situation. By being the first-to-the-scene, these firms want to obtain the property owner’s signature on a work authorization form and start the work immediately to ensure they get the job for the fire, smoke, and water damage cleanup.
Does it work? Unfortunately it does enough of the time to see the practice continue in the industry. Property owners are under distress, anxious, and do not understand the whole scope. Often times they may feel pressured by the pursuing party and are not prepared to handle the situation.
Is it ethical? We will let you answer that, but let it be known that Soil-Away does not and will not participate in such activities.
What should I do? If you have a fire or property disaster in which emergency services are involved, rest assured that you will be pursued by these companies. Stand strong and decline their services. Would you hire an unfamiliar lawyer at the hospital after you have been injured in a car accident? The best thing is to build a relationship with a firm you trust BEFORE anything happens. Another step is to reach out to your local insurance agent. They can navigate you through the proper channels of claims processing.
Please note that Soil-Away is an approved vendor for numerous national and local insurance carriers. We ask you to consider connecting with Soil-Away today regarding an emergency property damage mitigation plan. You do not want to be caught off guard in the event of water, fire, or mold damage situation.
Hooksett, NH— Soil-Away announced the purchase of the Esporta iS4000 Soft Contents Restoration System. Soil-Away will now be able to successfully clean, sanitize, and restore items damaged by smoke and soot, category 1, 2 and 3 water, bio waste, and mold. These items include: shoes, boots, sneakers, purses, stuffed animals, dolls, clothing, bedding, hats, jackets, sports equipment (i.e. hockey, football, lacrosse), and Personal Protective Equipment (i.e. fire department, construction).
Positive Customer Impact
“Simply defined, soft contents would be anything that doesn’t break if you were to turn a house upside down,” said Jack Solloway, founder and COO of Soil-Away. “By restoring up to 85% of these items previously considered non-restorable, we will be able to return precious personal items to the homeowner while saving money and time for both policy owners and the insurance companies.”
“This system will help us provide both policy owners and claims adjusters with faster and simpler settlement information,” said Rich Shaw, Director of Operations. “I’m excited about vertically integrating soft contents restoration. It will distinguish Soil-Away from our competition, delight our customers, and do it in an environmentally sustainable way,” said Josh Solloway, Director of Client Services.
This investment is driven by customer feedback and is part of Soil-Away’s commitment to deliver fully integrated services to its customers. Founded in 1990 and family owned, Soil-Away is one of the largest independent cleaning and restoration companies in northern New England.
Esporta Wash Systems
Snow is accumulating on your house. Ice is building up on the edge of your roof. Icicles are growing larger and larger. This is just a part of winter in New England, right? While all of us must combat the harsh realities of cold temperatures and freezing precipitation, we should not succumb to the damaging tendencies of ice dams.
Ice dams, if left unattended, can lead to exterior and interior property damage. Roof shingles can peel and wood can rot. This may lead to leaks inside the house. Water pouring into your home in the middle of winter is not a fun situation. There are a couple of things you can to do to help avoid costly water damage from ice dams…
1) Minimize snow accumulation on your roof– Following each significant snow fall; carefully remove as much snow as possible. Tools such as a roof rake with extension poles allow you to reach areas from the ground. No climbing on ladders in icy conditions. Roof rakes can be purchased for roughly $50 to $100. Make sure to read and follow all the safety instructions.
2) Create channels in ice for water flow- For existing ice dams, you need to create a place for the melting ice to go. One way to do this is to fill a pair of panty hose with calcium chloride ice melt. Carefully position the panty hose perpendicular to the edge of the roof. As the calcium chloride works, it will create a channel for water to flow instead of continuing to compound with the existing dams.
If you have sustained water damage from ice dams at your home, please call Soil-Away. We will identify all affected areas and efficiently dry your property to prevent further damage. We work with all national and local insurance carriers and will assist you through the claims process. We are an IICRC certified firm. Please remember to keep our contact numbers available in the event of a water loss relating to ice dams.
A recent kitchen grease fire caused severe soot and smoke damage throughout a Strafford, NH home. The insured submitted a claim through her insurance carrier and Soil-Away was assigned the project. A Soil-Away emergency restoration service team responded immediately to inspect the property. The majority of the structure and contents were damaged by soot or affected by smoke odor. Following Soil-Away’s fire restoration cleanup services the client mailed the following note:
“I cannot say enough about the excellent service that was done on my home. Tom did a great job with his crew and I can’t see a thing they missed. I did inform the insurance company also. They were all polite and all hard workers…” – Francis (Stafford, NH)
Client reference letter for fire damage cleanup
Last night, with single-digit temperatures, members of the Soil-Away team volunteered to ring the bell for the Salvation Army at the Mall of New Hampshire in Manchester. Set up at the lower Macy’s entrance, Founder- Jack Solloway, Director of Client Services- Joshua Solloway, and Sales Manager- Neil Mishkit encouraged shoppers to show their generosity during the holiday shopping. “It was great to see everyone supporting the Salvation Army,” stated Neil. “While it was very cold, most people did not hesitate to donate.”
The Soil-Away Team has made volunteering for the Salvation Army an annual tradition. “Serving the community is a big part of what we do,” explains Jack. “Year-after-year, ringing the bell is a lot of fun. And obviously it is for a great cause!”
Jack and Neil ringing the bell
It is winter and the New England weather can be very unforgiving for properties. Bitter cold temperatures and driving snow storms wreak havoc on homes. Frozen pipes cause thousands of dollars in property damage every year. A tiny pipe crack can result in countless gallons of water flowing into your home affecting the structure and contents. This kind of situation can be devastating to a home or property owner. Thankfully, there are a few steps you can take to prepare for, or even help prevent, these occurrences…
– Pipe inspection (professional recommended)
- Are pipes properly insulated?
- Are there any leaks that can be sealed/repaired?
- Focus on attics and crawlspaces where pipes are most vulnerable
- Know where your main water shut-off is in case of an emergency
– Winter game plan
- Maintain sufficient house temperature
- Allow for heat to circulated throughout house (don’t block off rooms)
- Turn off outdoor faucets
- Have a friend inspect house daily if you are out of town
- Have pipes professionally winterized if property will be vacant
If you have sustained water damage from a broken or frozen pipe at your home, Soil-Away can help. Our highly trained team of structural drying technicians will mitigate your water loss. We can detect moisture issues on the interior of your home with our array of moisture meters and infrared cameras. Using commercial drying equipment, we will safely and efficiently dry your structure back to pre-loss condition. If you are submitting a claim, we will also work with your insurance company throughout the entire process. Tell them you want Soil-Away! Please remember to keep our office number available in the event of an emergency water loss. 603.641.6555
Crowd in Soil-Away warehouse
Hooksett, NH – Over 75 local business professionals attended the Hooksett Chamber’s after-hours networking event at Soil-Away this past Wednesday. Attendees were able to make new connections and deepen relationships with neighboring businesses and organizations. One organization to greatly benefit was the Make-A-Wish Foundation of NH. Soil-Away worked with Director of Philanthropy, Jason Tremblay, to run a 50/50 raffle. Doug Porior of Umbral Technologies won the raffle which he promptly donated back to the non-profit. Other parties that sponsored the event include the NH Fisher Cats, Drinkable Arts, The Dry Cleaner by Val’s, and Anytime Fitness. Food was catered by High Street Farm House (Goffstown), Klemm’s Bakery (Windham), and members of the Soil-Away Family.
Hudson, NH – Most recently The French Insurance Agency of Hudson, NH acknowledged Soil-Away as their preferred vendor for water and fire damage restoration services. Insurance agents are often contacted by their clients following a water or fire damage situation. The claims process can be challenging, but is an opportunity for the agency’s customer service to shine. Having a strong relationship with a local cleaning and restoration firm, like Soil-Away, only helps the process. For claims relating to water damage or fire/smoke issues “we do not hesitate to give our recommendation for the client to contact Soil-Away,” states a French Insurance representative.
Can you believe the holidays are here? Tables loaded with food are just around the corner. With that comes a lot of cooking. Home cooked meals bring a lot of joy to a home, but they also can pose serious danger. Every year thousands of damaging fires are started as a result of cooking. One of the most common threats is a grease fire. So how do you deal with a grease fire if it should happen to you?
– Never use water on a grease fire
– Never carry a flaming pot or pan outside. This will likely cause additional property damage from spills and possible personal burns.
– Heavy amounts of baking soda can help suppress the fire
– If possible, cut off the oxygen supply to the fire by covering with a metal lid.
– Class B or Class K (commercial grade) fire extinguishers are best suited. Their chemicals will ruin food.
– Do not forget to call 911 if needed
Please note that Soil-Away can help in the event of fire/smoke damage to your property. Soil-Away is an approved vendor for numerous national and local insurance carriers and will manage the entire claim process for you. We ask you to consider connecting with Soil-Away today regarding an emergency property damage mitigation plan. You do not want to be caught off guard in the event of water, fire, or mold damage situation.
Hooksett, NH – Local business representatives will descend upon Soil-Away’s Hooksett, NH facility on Wednesday, November 13. Soil-Away will host the Hooksett Chamber of Commerce’s after-hours, monthly networking event. The event serves as a valuable opportunity for business owners, managers, and salespeople to interact in a way that promotes the mission of the organization. The Hooksett Chamber of Commerce “is organized for the purpose of advancing the commercial, industrial, civic, recreational and general economic interests of the Town Of Hooksett, its resident businesses and citizens.”
Soil-Away has been a member of the Hooksett Chamber since its commencement in 2010. This will be Soil-Away’s second time hosting the event. “We are excited about the chance to have chamber members and guests visit our facility,” states Director of Client Services- Joshua Solloway. “It is a great opportunity to build relationships with neighboring businesses.” This networking opportunity is open to chamber members and potential-members. Contact the Soil-Away office for more details.