Soil-Away recently invested in a 2014 Ford Focus to add to its fleet. The vehicle will primarily be utilized for the water and fire damage cleanup sales effort in the greater Manchester, Portsmouth, and Salem areas of the state. “The steady growth of Soil-Away over the past few years, particularly with our restoration services, has prompted us to expand our sales and client services department,” states founder Jack Solloway. “It is exciting to see the growth especially since it is driven by honest and customer-focus service.”
Soil-Away team-members will use the Ford Focus to visit existing clients, check on job sites, and build relationships with new business partners. The addition of the new vehicle brings the company fleet up to sixteen units.
In an effort to boost company awareness and community involvement in the Greater Manchester region, Soil-Away is teaming up with the Girard At Large radio show. Host Rich Girard broadcasts live from Manchester every weekday from 6-9am on WLMW 90.7 FM New Hampshire Family Radio. Soil-Away is sponsoring the weekly History Segment on Tuesdays at 7:40am and will have 30-second spots on other days of the week.
The relationship between Rich Girard and the Soil-Away team was born from the Hooksett Chamber of Commerce of which both are members. “We are excited to start working with the show,” explains Josh Solloway of Soil-Away. “Rich is a motivated and energetic radio host and member of the community. It will be a fun and productive experience.”
The mission of Girard At Large is “To connect local people, places and things.” Their motto is “News from our own backyard.”
Please remember to tune in to Girard At Large (90.7 FM) every Tuesday morning at 7:40am to hear Soil-Away’s sponsored segment.
Hooksett, NH – Soil-Away Cleaning and Restoration Services recently expanded its large-loss capacity by investing in the Dryvex MC5200. Large-loss capacity is generally referred to as a restoration company’s ability to take on large property disaster projects. In this case, Soil-Away will be able to utilize the Dryvex MC5200 to dry out large structures that have sustained significant water damage. By using heat, the new equipment can dry down flooded buildings faster and more efficiently than numerous other methods.
“We are excited about how the Dryvex system will help us serve our clients who need flood damage cleanup services,” states founder Jack Solloway. “We frequently get calls to clean up water damage at multi-family properties or commercial buildings. The quicker we can dry the flooded buildings and restore them to normal, the happier our clients are.”
Insurance companies will also benefit from Soil-Away’s investment. Shorter dry-times will result in cost savings for water damage claims. By having the Dryvex MC5200 as a part of fleet, Soil-Away continuous to separate itself as the premier, independent water mitigation company in New Hampshire. So far, Soil-Away has used the new machine in for large water damage mitigation projects in Nashua, Merrimack, Pittsfield, Newport, Portsmouth, and Manchester.
Water Damage Drying Unit – Dryvex MC5200
It is a distasteful practice that is unfortunately common in our industry. Some call it “ambulance chasing” while others may call it “fire chasing.” The essence of the activity is that firms will hunt for property disasters and prey on victims of fires or floods.
How is this done? Information about a property fire or disaster is obtained by listening to emergency service (Police/Fire) scanners or through notifications from special smart phone apps.
Who does this? Many large (often franchise) mitigation companies use this practice along with some public adjustment firms. They have “marketing” departments on call 24/7 to take advantage of unfortunate situations.
What is the goal? Ultimately, “fire chasers” want to obtain business from the situation. By being the first-to-the-scene, these firms want to obtain the property owner’s signature on a work authorization form and start the work immediately to ensure they get the job for the fire, smoke, and water damage cleanup.
Does it work? Unfortunately it does enough of the time to see the practice continue in the industry. Property owners are under distress, anxious, and do not understand the whole scope. Often times they may feel pressured by the pursuing party and are not prepared to handle the situation.
Is it ethical? We will let you answer that, but let it be known that Soil-Away does not and will not participate in such activities.
What should I do? If you have a fire or property disaster in which emergency services are involved, rest assured that you will be pursued by these companies. Stand strong and decline their services. Would you hire an unfamiliar lawyer at the hospital after you have been injured in a car accident? The best thing is to build a relationship with a firm you trust BEFORE anything happens. Another step is to reach out to your local insurance agent. They can navigate you through the proper channels of claims processing.
Please note that Soil-Away is an approved vendor for numerous national and local insurance carriers. We ask you to consider connecting with Soil-Away today regarding an emergency property damage mitigation plan. You do not want to be caught off guard in the event of water, fire, or mold damage situation.
Hooksett, NH— Soil-Away announced the purchase of the Esporta iS4000 Soft Contents Restoration System. Soil-Away will now be able to successfully clean, sanitize, and restore items damaged by smoke and soot, category 1, 2 and 3 water, bio waste, and mold. These items include: shoes, boots, sneakers, purses, stuffed animals, dolls, clothing, bedding, hats, jackets, sports equipment (i.e. hockey, football, lacrosse), and Personal Protective Equipment (i.e. fire department, construction).
Positive Customer Impact
“Simply defined, soft contents would be anything that doesn’t break if you were to turn a house upside down,” said Jack Solloway, founder and COO of Soil-Away. “By restoring up to 85% of these items previously considered non-restorable, we will be able to return precious personal items to the homeowner while saving money and time for both policy owners and the insurance companies.”
“This system will help us provide both policy owners and claims adjusters with faster and simpler settlement information,” said Rich Shaw, Director of Operations. “I’m excited about vertically integrating soft contents restoration. It will distinguish Soil-Away from our competition, delight our customers, and do it in an environmentally sustainable way,” said Josh Solloway, Director of Client Services.
This investment is driven by customer feedback and is part of Soil-Away’s commitment to deliver fully integrated services to its customers. Founded in 1990 and family owned, Soil-Away is one of the largest independent cleaning and restoration companies in northern New England.
Esporta Wash Systems
A recent kitchen grease fire caused severe soot and smoke damage throughout a Strafford, NH home. The insured submitted a claim through her insurance carrier and Soil-Away was assigned the project. A Soil-Away emergency restoration service team responded immediately to inspect the property. The majority of the structure and contents were damaged by soot or affected by smoke odor. Following Soil-Away’s fire restoration cleanup services the client mailed the following note:
“I cannot say enough about the excellent service that was done on my home. Tom did a great job with his crew and I can’t see a thing they missed. I did inform the insurance company also. They were all polite and all hard workers…” – Francis (Stafford, NH)
Client reference letter for fire damage cleanup
Hudson, NH – Most recently The French Insurance Agency of Hudson, NH acknowledged Soil-Away as their preferred vendor for water and fire damage restoration services. Insurance agents are often contacted by their clients following a water or fire damage situation. The claims process can be challenging, but is an opportunity for the agency’s customer service to shine. Having a strong relationship with a local cleaning and restoration firm, like Soil-Away, only helps the process. For claims relating to water damage or fire/smoke issues “we do not hesitate to give our recommendation for the client to contact Soil-Away,” states a French Insurance representative.
Ashland, NH – November 1, 2012 – Soil-Away Cleaning and Restoration Services, one of the largest and most well regarded non-franchised cleaning and restoration companies in New England, recently opened up a satellite branch in New Hampshire’s Lakes Region.
Due to client demand in central NH, Soil-Away has opened a new location in Ashland. The Company’s client base has slowly been growing north ever since its start in Haverhill, MA in 1990. “We definitely have an expanding client base in the Plymouth, Moultonborough, Laconia, Tilton, Bristol, and Meredith areas,” states Director of Client Services Joshua Solloway. “Opening the new branch was an easy decision.”
The Soil-Away Lakes Region branch will offer all the same cleaning and restoration services as the main location in Hooksett. The most common cleaning jobs requested are commercial and residential carpet cleaning, upholstery cleaning, and roof cleaning. Soil-Away is also able to better serve clients in the event of an emergency water damage clean-up or fire mitigation situation. “Our emergency response times are drastically improving with this new location,” continues Solloway. “We are getting to the properties quicker which is minimizing property damage, reducing stress for the home or business owners, and shrinking costs for the insurance companies.”
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