FAQ's
  • Who gets to choose the restoration company?
    You do! If you are submitting an insurance claim, you are the customer of the insurance company. Some insurance companies may push you towards their contractor, but you ultimately have the choice. Why not choose someone you can trust? Soil-Away! Many insurance companies will direct you towards large franchises with national contracts. These large franchises often experience high employee turn-over and have insufficient training. Eliminate that head-ache. Call Soil-Away.
  • What makes a great fire/smoke restoration company?
    Like any great company, it starts with people. Our team is highly trained, experienced, and well equipped to perform. More importantly, WE CARE ABOUT YOU! Yes, Soil-Away is a business, but we are an organization build upon helping people. We understand the trauma and inconvenience of a fire/smoke loss to your property. Our team works with a sense of urgency to educate, assist, and serve you through the entire process.
  • Does Soil-Away work with insurance companies?
    Soil-Away works with insurance companies on a daily basis. We understand the standards, documentation, and communication requirements of the insurance industry. Our extensive documentation includes digital pictures, content reports, and activity based billing. We are committed to transparency and a "no surprises" experience. Client satisfaction is our priority and we will help you work with the insurance company while restoring your property.
  • How can I get my property put back together after a fire/smoke loss?
    We have a rebuild division that will restore your property to pre-loss condition. Unlike most contractors, Soil-Away provides complete "start to finish" solutions when it comes to fire losses. This makes the entire process easier for you. You are dealing with one vendor and are not left with the responsibility of coordinating multiple contractors.
  • Does odor ever go away from your home or facility?
    Yes. Soil-Away has the right technology, equipment, and training to effectively remove odors from your home or facility. Since every situation is different, we have the ability to customize the deodorization process to best meet your specific needs.
  • What is Soil-Away's emergency response area?
    All of New Hampshire and Northern Massachusetts.
  • When is Soil-Away available?
    We are ready to serve you 24/7/365.
  • How do I get in contact with Soil-Away in the event of a fire loss?
    Office hours call 603.641.6555 or 800.293.6319- Monday through Friday, 7:30am to 5:00pm. Our after-hours emergency number is 603.231.3653.
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Fire / Odor Restoration

Fire / Odor

Fire and smoke damage can wreak havoc on your home or facility. Soot and odor permeates numerous surfaces creating the need for thorough cleaning and deodorization. Soil-Away eliminates these problems with their highly detailed and specialized cleaning methods. Our trained technicians will restore your fire and soot damaged property to pre-loss condition.

Our fire restoration services include:

  • Smoke, soot, and odor removal
  • Carpet, rug, drapery and upholstery cleaning
  • Complete deodorization
  • Total facility cleaning
  • Odor and smoke evacuation

Soil-Away uses specially developed techniques and Master Certified Technicians trained by the IICRC and RIA to fully restore your home to a safe and healthy place.

Soil-Away is a fully certified firm and continually educates its restoration specialists. We work with all insurance companies and are insured and bonded serving the New Hampshire and Massachusetts.


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